Saturday, April 26, 2008

Inlaw Tech support

I'm on the road to recovery from the pneumonia I wound up with... the bad news is that I still had to miss almost three weeks of work. God willing, I should be able to go back next week.

Anyway, I'm riding to the doctors office the other day with Silverfox when she gets a call from her Mom, who wants to move her computer desk, but doesn't know if she can just unplug it and move it or not. She tells Silvermama that it should be fine, as long as she turns it off first. problem is, she's not sure how to do do that. Silverfox tells her to pull up the start menu and click on "turn computer off". Silvermama can't seem to do it.

Well, as amazing and talented as she is, Silverfox can't deal with this and drive without running us into a canal, so she hands me the phone.

Me: "Tech support..."
Her:"I'm looking at the screen and it's blank."
Me:"Is it on?"
Her:"I don't know."
Me: "push the switch on the base of the monitor."
Her:"A light came on. It's blue."
Me: "that's good. It should come right up."
Her:"Wait. it just turned orange. is that bad?"
Me:"No. it's just in standby mode. Move the mouse or hit a key on the keyboard and it should come up."
Her: "Does it matter which key?"
Me:"No. tap on any of them."
Her: "Nothing's happening."
Me: "Really?"
Her:"Just the orange light, sugar."
Me: "silvermama, look at the front of the CPU. are any lights on?"
Her:"The what?"
Me:"The tower under the desk. Is there a blue light on in front of it?"
Me: (trying not to laugh) "your computer is already off. just unplug it if you want to move it."
Her:"It was already off?"
Me: "Yep."
Her: "Lord help me... I hate these machines."

I tell her it's alright and chuckle before hanging up the phone. Silverfox just looks at me and shakes her head before cracking up.


Melinda Barton said...

That's hilarious. I can't believe you didn't even tell her that she had to turn around three times before unplugging. haha

mokey said...

sounds like my mum, she is fine with the software side and has no problem operating it, but the hardware side of things just confuses her. altho i must admit it dosnt help that the power led has blown out(crappy compaq cases).